We provide a guarantee return on any damaged or faulty item(s) for exchange within 7 days.
Goods Return Procedures
1. Inform our customer service within 7 calendar days after the date of receiving the item(s) by sending e-mail to firstname.lastname@example.org to explain with supporting photos showing all the damages discovered. We will normally reply within 3-5 business days.
2. Return both (i) the original receipt AND (ii) the unused item(s) in its original package to EMOH’s Showroom to avoid further mistakes as soon as possible. The customer shall be fully responsible for any return shipping and customs fees incurred.
3. The exchange for new item(s) normally takes about 10-20 business days.
All return orders are restricted to the following conditions:
Please note that you have a legal obligation to take reasonable care of the item(s) while they are in your possession, and if you fail to do so we shall reserve the right to make a claim against you for compensation. We therefore recommend you to wrap your returned item(s) safely and securely to avoid damage in transit back to EMOH's showroom.
EMOH DESIGN does not carry any warranty or guarantee on any of its products after the 7 day return and exchange period whether the fault of the customer or the manufacturer.